Privacy policy

1. Introduction

This Privacy Policy describes how Raw Shipments LLC, doing business as US Formulations (“Company,” “we,” “our,” or “us”), collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from https://usformulations.com (the “Site”), enroll in any subscription or VIP club program, or otherwise interact with our products and services (collectively, the “Services”).

By using our Services, you consent to the collection, use, disclosure, and handling of your information as described in this Privacy Policy and agree to our Terms of Service.

2. Our Commitment to Your Privacy

We value your trust and are committed to safeguarding your Personal Information. We collect only the information necessary to fulfill your orders, manage your subscriptions, communicate with you, improve our Services, and comply with applicable laws.

We do not sell or rent your personal information. We share it only as required to provide our Services, fulfill orders, or comply with legal obligations.

3. Information We Collect

a. Information You Provide Directly

We collect the following categories of information when you voluntarily provide it:

  • Contact Information: Name, email address, phone number (including mobile number), billing address, and shipping address.

  • Payment Information: Credit card or payment method details (processed securely by third-party payment processors).

  • Account and Order Information: Username, password, order history, subscription or VIP membership details, and communications preferences.

  • Health and Product Feedback (Optional): Any voluntary comments about your experience with supplements or product results.

  • Mobile Messaging Information: If you opt in to our SMS/MMS or VIP text programs, we collect your mobile number and messaging preferences.

  • Customer Support Information: Questions, feedback, or other communications sent to our support team.

b. Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and interactions, including:

  • Device Information: Web browser type, IP address, time zone, cookie identifiers, and operating system.

  • Usage Data: Pages visited, time spent on each page, products viewed or added to your cart, referral source, and how you interact with the Site.

  • Cookies and Tracking: We use cookies, tags, pixels, and similar technologies to personalize content, analyze traffic, and measure advertising effectiveness.

  • Analytics and Advertising Data: We use Shopify Analytics and third-party tools (such as Google Analytics, Meta, TikTok, and Klaviyo) that collect data via cookies and pixels to help us understand customer activity and improve marketing.

c. Shopify Data

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and manage transactions.

  • Shopify automatically collects information about your device and browsing behavior.

  • Shopify stores your order data and payment details in encrypted form.

  • You can view Shopify’s own privacy policy at https://www.shopify.com/legal/privacy.

4. How We Use Your Information

We use your Personal Information for the following purposes:

  1. Order Processing and Fulfillment: To process payments, ship products, and provide order confirmations or updates.

  2. Account Management: To manage your account, subscription, or VIP membership and process changes or cancellations.

  3. Customer Support: To respond to inquiries, resolve issues, and improve service quality.

  4. Marketing and Promotions: To send emails, SMS messages, and other communications about new products, offers, or promotions (only with your consent).

  5. Analytics and Improvement: To understand usage trends, optimize our website, and improve user experience.

  6. Legal and Security: To detect and prevent fraud, comply with laws and regulations, and enforce our Terms of Service.

5. Mobile Messaging Program

By providing your mobile number and opting into our SMS or MMS messaging program, you consent to receive recurring text messages from US Formulations (Raw Shipments LLC) regarding orders, promotions, and account updates.

  • Opting Out: You may withdraw consent at any time by replying STOP to any message you receive. You may also email info@usformulations.com for assistance.

  • Message Frequency & Rates: Message frequency varies. Message and data rates may apply according to your carrier’s plan.

  • Help: Reply HELP for assistance.

  • Privacy: We do not share or sell your phone number to unaffiliated third parties for their marketing purposes.

  • Delivery: Wireless carriers are not liable for delayed or undelivered messages.

  • Data Storage: We maintain records of your opt-in and opt-out actions for compliance with the Telephone Consumer Protection Act (TCPA).

6. Subscriptions, Memberships, and VIP Club Programs

If you enroll in a recurring subscription or VIP Club membership:

  • We collect your billing and contact information to process recurring payments.

  • You may cancel anytime before your next billing cycle by contacting info@usformulations.com or using your customer portal.

  • We will notify you at least 15 days before any material change in pricing or frequency.

  • Your payment data is handled securely by third-party processors and not stored directly on our servers.

7. Disclosure of Your Information

We share your information with trusted service providers to facilitate normal business operations:

  • Shopify: Our website host and e-commerce platform.

  • Payment Processors: For secure payment collection and refunds.

  • Shipping and Fulfillment Providers: To deliver orders.

  • SMS and Email Platforms: To send transactional and promotional messages (e.g., Klaviyo, Attentive, Postscript).

  • Analytics and Advertising Partners: To analyze site activity and measure marketing performance.

We may also share information:

  • To comply with legal obligations or law enforcement requests.

  • To protect our rights, privacy, safety, or property.

  • In the event of a merger, sale, or transfer of assets (subject to this Policy).

We do not sell your Personal Information or share it with third parties for their own marketing purposes.

8. Cookies and Tracking Technologies

Cookies are small files placed on your device to collect information. We use cookies to:

  • Enable essential site functionality (shopping cart, checkout, login).

  • Analyze traffic and usage patterns.

  • Personalize content and offers.

  • Improve advertising relevance.

You may control cookie settings in your browser, but disabling them may limit website functionality.

9. Data Security and Retention

We use administrative, technical, and physical safeguards to protect your Personal Information against loss, theft, unauthorized access, or misuse.

  • Payment data is processed through encrypted channels via Shopify and PCI-compliant processors.

  • We retain your information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

  • If you request deletion of your account or data, we will take reasonable steps to remove it from active systems.

10. Your Privacy Rights (GDPR, CCPA, and State Privacy Laws)

Depending on your jurisdiction, you may have the following rights:

  • Access & Portability: Request a copy of your Personal Information.

  • Correction: Request updates to inaccurate data.

  • Deletion: Request that we delete your Personal Information (subject to lawful exceptions).

  • Opt-Out: Opt out of targeted advertising, sale of information, or automated decision-making.

  • Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact info@usformulations.com with the subject line “Privacy Request.” We will verify your identity before fulfilling requests as required by law.

If you are a resident of California, you may also designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act (CCPA).
European Economic Area (EEA) users have similar rights under the General Data Protection Regulation (GDPR).

11. International Data Transfers

We operate in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions. By using our Services, you consent to such transfers.

12. Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our Services are intended for adults. We do not knowingly collect information from individuals under 16 years of age (or under the applicable minimum age in your jurisdiction).
If we become aware that a minor has provided personal information, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Policy from time to time. Any material changes will be posted on this page with a revised “Last Updated” date.
If required by law, we will notify you of significant updates via email or through the Services. Continued use of our Site or Services after changes take effect constitutes your acknowledgment and acceptance.

15. Contact Information

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, you may contact us at:

📧 info@usformulations.com
📍 Raw Shipments LLC (d/b/a US Formulations)
[Insert Wyoming Business Address]

16. Supplemental Notices

A. For California Residents:
We do not sell Personal Information as defined by the CCPA. We disclose limited categories of information to service providers solely for business purposes, such as order fulfillment, payment processing, and marketing.

B. For EEA Residents:
Our lawful bases for processing include consent (for marketing communications), contract performance (order fulfillment), and legitimate interests (security, fraud prevention, analytics).

C. For SMS/MMS Programs:
Participation in mobile messaging programs is voluntary. Your phone number is used exclusively for authorized communications from US Formulations, and message data is stored securely in compliance with TCPA record-keeping standards.